This page contains:
Privacy Policy
Terms & Conditions
Fresh Flower Liability Information
Refund Policy
Return & Cancellation Policy
Privacy Policy
Effective Date: June 1, 2026
At Maddie's Floral Design, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or place an order.
Information We Collect
We may collect the following information:
Name
Email address
Phone number
Billing and shipping address
Wedding or event details
Payment information (processed securely through a third-party payment provider) A
Any information you choose to provide through contact forms, emails, or messages
How We Use Your Information
We use your information to:
Respond to inquiries and provide quotes
Process orders and payments
Create and fulfill custom floral arrangements
Coordinate shipping or delivery
Communicate about your order
Improve our products, services, and website
Send occasional updates or promotions if you have opted in
Payment Security
We do not store your full payment card information. Payments are processed through trusted third-party payment providers that use industry-standard security measures.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers when necessary to: Process payments Ship your order Comply with legal obligations
Cookies
Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to disable cookies if you prefer.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. While no method of electronic transmission is completely secure, we strive to use commercially reasonable safeguards.
Your Rights
You may request to:
Access the personal information we have about you
Correct inaccurate information Request deletion of your information, subject to any legal or business recordkeeping requirements
Opt out of marketing communications at any time
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.
Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact:
Maddie's Floral Design Email: maddiesfloraldesign26@gmail.com
Terms & Conditions
Terms & Conditions Effective Date: June 1, 2026
Welcome to Maddie's Floral Design. By accessing our website, requesting a quote, or placing an order, you agree to the following Terms & Conditions.
Orders & Custom Designs
All floral arrangements are custom-made based on the details discussed during your consultation or order process. Because each design is handcrafted, slight variations in flower placement, color, or materials may occur while maintaining the overall style and quality.
Quotes
Quotes are valid for 60 days unless otherwise stated. Pricing may change after that period due to material costs or availability.
Booking & Payments
A signed agreement (if applicable) and the required deposit are necessary to reserve your wedding or event date. Orders are not considered booked until the deposit and signed contract have been received. The remaining balance must be paid by the due date stated in your invoice or contract.
Cancellations
Deposits are non-refundable, as they reserve your event date and cover planning and preparation. If an order is canceled after materials have been purchased or work has begun, additional charges may apply. Custom orders that have been completed are non-refundable.
Changes to Orders
Requests for changes must be made as early as possible. While we will do our best to accommodate changes, they cannot be guaranteed once materials have been ordered or production has begun. Please refer to your contract for your cutoff date to make changes.
Shipping & Delivery
We carefully package every order to help ensure it arrives safely. Once an order has been shipped, Maddie's Floral Design is not responsible for delays, loss, or damage caused by the shipping carrier. Any shipping concerns should be reported promptly so we can assist you in filing a claim when applicable. For local deliveries, someone should be available to receive the order at the scheduled delivery time.
Product Care
Artificial flowers should be handled with care and kept away from prolonged moisture, excessive heat, and direct sunlight to maximize their lifespan.
Intellectual Property
All photos, designs, logos, website content, and marketing materials are the property of Maddie's Floral Design and may not be copied, reproduced, or used without written permission.
Limitation of Liability
Our liability is limited to the amount paid for your order. We are not responsible for indirect, incidental, or consequential damages resulting from the use of our products or services.
Force Majeure
Maddie's Floral Design is not responsible for delays or failure to perform due to circumstances beyond our reasonable control, including severe weather, natural disasters, shipping disruptions, or other unforeseen events.
Governing Law
These Terms & Conditions are governed by the laws of the State of Ohio, without regard to its conflict of law principles.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.
Contact Us If you have any questions regarding these Terms & Conditions, please contact: Maddie's Floral Design Email: maddiesgloraldesign26@gmail.com
Fresh Flower Orders
Effective June 1, 2026
Fresh flowers are a natural product, and variations in color, size, shape, bloom stage, and availability should be expected. While we make every effort to match the flowers discussed during your consultation, substitutions of equal or greater value may be necessary due to seasonal availability, weather conditions, or supplier inventory.
Substitutions will always be made with the overall design, color palette, and style in mind.
Fresh flowers are perishable and require proper care. Once fresh floral products have been delivered, picked up, or set up at your event, Maddie's Floral Design is not responsible for damage, wilting, or deterioration caused by weather, handling, transportation, venue conditions, or lack of proper care.
Because fresh floral arrangements are custom-made and perishable, all fresh flower sales are final and are not eligible for returns or refunds unless there is a verified issue with the quality of the product at the time of delivery.
Refund Policy
Effective Date: June 1, 2026
At Maddie's Floral Design, every order is custom-designed specifically for each client. Because many of our products are personalized and made to order, our refund policy is as follows.
Custom Orders
All custom floral arrangements, including artificial and fresh floral designs, are made specifically for your order. Once production has begun, orders are not eligible for refunds.
Deposits
All booking deposits are non-refundable. Deposits reserve your event date and cover consultation, design planning, scheduling, and materials.
Artificial (Faux) Floral Products Due to the custom nature of our artificial floral arrangements, all sales are final.
If your order arrives damaged due to shipping, please contact us within 48 hours of delivery with photographs of the damaged packaging and products. We will work with you and the shipping carrier to determine an appropriate resolution, which may include repair, replacement, or other remedies at our discretion.
Fresh Flower Products
Fresh flowers are perishable and naturally vary in color, size, and bloom stage. Because of their perishable nature, fresh flower orders are non-refundable once delivered, picked up, or installed.
If there is a concern regarding the quality of fresh flowers at the time of delivery, you must notify us within 24 hours and provide photographs so we can review the issue. If we determine the flowers did not meet our quality standards upon delivery, we may offer a replacement or partial refund at our discretion.
Cancellations
If you cancel your order before materials have been purchased and before production has begun, you may be eligible for a partial refund, excluding your non-refundable deposit and any non-recoverable costs already incurred.
If materials have been ordered or production has started, refunds will not be issued for those costs.
Shipping Issues
Once an order has been shipped, Maddie's Floral Design is not responsible for delays, loss, or damage caused by the shipping carrier. However, we will gladly assist you in filing a shipping claim when applicable.
Order Errors
If you believe you received the wrong item or your order does not match your invoice, please contact us within 48 hours of delivery so we can review the issue and work toward a resolution. Contact Us For questions regarding refunds or to report an issue with your order, please contact: maddiesfloraldesign26@gmail.com
Return & Cancellation Policy
Effective Date: June 1, 2026 At Maddie's Floral Design, each arrangement is carefully created to order. Because our products are custom-made, our return and cancellation policy differs from that of traditional retail stores.
Returns
Custom Artificial Floral Arrangements Due to the personalized nature of our custom artificial floral designs, all sales are final. Returns and exchanges are not accepted unless an item arrives damaged or you receive the wrong product.
Fresh Floral Arrangements
Fresh flowers are perishable and cannot be returned or exchanged once they have been delivered, picked up, or installed.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If the issue is verified, we may offer a repair, replacement, store credit, or another appropriate resolution at our discretion.
Wedding & Event Cancellations
Booking deposits are non-refundable and secure your event date, consultation time, and planning services.
If you cancel your event:
- Before materials have been ordered and production has begun, you may be eligible for a partial refund of payments made, excluding your non-refundable deposit.
- After materials have been purchased or production has begun, you are responsible for the cost of all materials purchased, labor completed, and any non-recoverable expenses incurred.
- Once floral items have been completed, no refunds will be issued.
Order Changes
We understand that wedding and event plans can change. We will do our best to accommodate changes requested before production begins. However, changes cannot be guaranteed once materials have been ordered or work is underway. Additional charges may apply for design changes, added items, or expedited requests.
Shipping
Once an order has been shipped, Maddie's Floral Design is not responsible for shipping delays, lost packages, or damage caused by the shipping carrier. We will gladly assist customers in filing claims with the carrier when appropriate.
Local Delivery & Pickup
Customers are responsible for inspecting their order upon pickup or delivery. Any concerns should be reported immediately or within 24 hours for fresh flowers and 48 hours for artificial flowers.
Contact Us If you have questions regarding returns, cancellations, or your order, please contact: Maddie's Floral Design Email: maddiesfloraldesign26@gmail.com